Having a popular e-commerce website requires a fast, reiable and friendly customer support. When starting an e-commerce store, you need to plan to handle inquiries and support for orders that were made daily.
Key IRIS Uses:
Unlike cloud-based services, IRIS does not require an internet connection. Use IRIS even in remote places, or in situations where a wi-fi signal is scarce.
IRIS is designed with ease of use in mind. No clunky interfaces, no weird designs that take you back to the previous decades of the internet.
No need to spend millions on mass SMS campaigns for your customers -- we do not charge per message. IRIS offers a convenient monthly payment plan.
Receive and organize inquiries of potential customers from voice and text. Assign agents to answer and setup meetings. Improve your sales through audits and reports
Use IRIS to send notifications to the members and sellers. Advertise your promos, gifts or awards easily using SMS.
Handle customer support issues like returns and refunds using our ticketing management feature.
Track your customers' items and inform them of their whereabouts using SMS.