In some malls, internet is unreliable. A good percentage of buyers window shop, while retailers don't even know their name. When buyers are interested, sometimes they are reluctant to talk to a retailer because they seem busy or not interested in helping.
Key IRISDESK Uses:
Unlike cloud-based services, IRISDESK does not require an internet connection. Use IRISDESK even in remote places, or in situations where a wi-fi signal is scarce.
IRISDESK is designed with ease of use in mind. No clunky interfaces, no weird designs that take you back to the previous decades of the internet.
No need to spend millions on mass SMS campaigns for your customers -- we do not charge per message. IRISDESK offers a convenient monthly payment plan.
Receive and organize inquiries of potential buyers from voice and text. Assign agents to answer remotely. Coordinate with field retailers to assist with buyers.
Promote deals and discounts on the fly. Customers can start a dialog with marketing through voice and text.
Give customers a support number and let them browse the store while waiting to be serviced. They will get a text message when they are next.
Put your loyalty customer information to good use by collecting data, taking surveys and promoting special deals.